Just one week after 7-Eleven franchisee Hashim Syed told WBEZ the corporation treats their franchisees like “glorified managers,” 7-Eleven retaliates with a surprise visit and list of violations.
One week after his interview on WBEZ, two Senior Vice Presidents from 7-Eleven came unannounced for a surprise inspection of his franchise. The very next day, Syed received a letter stating he was violating his franchise agreement by not using a hot dog grill as required and for several items being out of stock.
In the past such letters and violations have lead to 7-Eleven swooping in and taking over the location.
Jas Dhillon, a 7-Eleven franchisee in Los Angeles and vice chair of the National Coalition of Associations of 7-Eleven Franchisees says “This is nothing but retaliation. We carry over 2,500 items in our store, from soda pops to candies to hot dogs to magazines to lottery tickets. Being out of stock of 17 — that’s less than 1 percent. Any given day, not just at 7-Eleven, at any of the other stores, you’re going to have items that we run out of, especially when you just had a hot weekend.”
Dhillon said 7-Eleven was trying to silence Syed and pointed out that the Chicago franchisee once won a national award from the company because, Dhillon said, “he ran the best store in the country.”
When questioned about the incident, 7-Eleven spokesperson Margaret Chabris issued a written statement that said her company “does not discuss publicly matters concerning our relationships with individual 7-Eleven franchisees.” Asked whether the 7-Eleven letter to Syed came in response to his WBEZ interview, Chabris did not answer the question.
7-Eleven is known for intimidating their franchisees. Currently, 7-Eleven is harassing a franchisee in New Jersey, going so far as to turn off his lottery machine, his money order machine and preventing him from placing orders through the corporation.
Andy Kahn, a 7-Eleven franchisee of 34 years, is suing the company for stalking, harassment, intentional infliction of emotional distress and for running him down outside a CVS Pharmacy.
Franchisees Dilip and Saroj Patel are also suing 7-Eleven alleging the company the convenience store giant is using “storm trooper” tactics to illegally seize valuable franchise rights from its franchisees in order to resell them for millions of dollars.
7-Eleven Franchisee Tells NPR, We Are “Glorified Managers” [No 7-Eleven]